Most orders ship out same day or within 1-2 days of receipt of the order. All orders ship via UPS Ground, but reserve the right to use any and all shipping options available to get our products to you as quickly and safely as possible. Upgraded shipping options are available for an additional cost. Contact us at firstname.lastname@example.org if you'd like to expedite your order and we can let you know the additional cost.
Upon delivery, please inspect your bed to make sure it is free of damages. Any damage must be noted and emailed to email@example.com within 48 hours of arrival. Take off the cover and inspect to make sure nothing has been torn or is in less than new condition.
Please note, we are not responsible for and cannot replace items stolen or misplaced from your delivery address. Nor are we responsible for items delivered to incorrect addresses provided by the customer or address changes after the order has shipped. Please be sure to double check your shipping address and confirm it will go to a safe and secure location to avoid these issues. Upon delivery confirmation of your order provided by our chosen shipper, we will do our best to help locate your order if a problem arises, but we cannot replace the item if it's not recovered. Orders cancelled prior to arrival, but after shipment from our warehouse, will be subject to any recall fees charged by our shipper along with the actual shipping charges.