Upon delivery, please inspect your bed to make sure it is free of damages. Any damage must be noted and emailed to firstname.lastname@example.org within 48 hours of arrival. Take off the cover and inspect to make sure nothing has been torn or is in less than new condition.
Please note, we are not responsible for and cannot replace items stolen or misplaced from your delivery address. International orders are responsible for all duties. We are not responsible for items delivered to incorrect addresses provided by the customer or address changes after the order has shipped. Please be sure to double check your shipping address and confirm it will go to a safe and secure location to avoid these issues. Upon delivery confirmation of your order provided by our chosen shipper, we will do our best to help locate your order if a problem arises, but we cannot replace the item if it's not recovered. Orders cancelled prior to arrival, but after shipment from our warehouse, will be subject to any recall fees charged by our shipper along with the actual shipping charges.