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Warranty Information

Important Info Regarding Your Dog’s New Bully Bed 

Warranty – All Bully Beds come with a 10-year warranty.  This means we guarantee your dog bed will retain its shape and not flatten for at least 10 years (we think it will last longer actually). If it flattens by more than 2 inches anytime within those 10 years, we’ll replace it one time, at no charge, for you. The warranty is not transferable.  This warranty does not cover normal wear and tear to the outer cover, waterproof cover or foam.  The warranty does not cover foam that has been torn, chewed, shredded, scratched, or damaged in any way. If the foam has been flattened by any moisture such as water, urine, saliva, vomit or any other bodily fluid, the warranty is not applicable. We wish we could, but the warranty does not cover any damage caused by dogs, humans, other animals or objects to all and any parts of your Bully Bed.

Break In – Your Bully Bed is vacuum packed and shrunk for shipping purposes.  Carefully remove it from the box and take off the plastic wrapping. ***DON’T USE SCISSORS TO REMOVE THE PLASTIC SO AS TO AVOID CUTTING THE BED*** The bed will take anywhere from 12-72 hours to regain it’s full size, so please be patient as it expands.

If your dog doesn’t take to the bed immediately, try rubbing your hands, a lightly worn shirt or even one of your dog’s toys on the bed.  This will help acclimate your dog to the new bed.  Food or dog treats can be used too, but only for a short period of time to avoid having your dog associate the bed with feeding time.   Don’t give up either as it can take several weeks for your dog to get used to the new bed.

Washing/Care – Spot clean the bed as needed with a mild soap and water solution.  For washing machine use, wash using cold water and dry using a low or lower heat setting.  For the first wash, wash the cover alone to avoid any possible, but unlikely, bleeding of dyes.  You may wash your waterproof cover too if necessary, but make sure to wash it in cold water and let air-dry.

***DO NOT WASH, GET YOUR FOAM WET, AND NEVER PUT YOUR FOAM IN THE DRYER OR EXPOSE TO ANY SOURCE OF ARTIFICIAL HEAT (HAIR DRYER, ETC)*** 

Thanks again for choosing a Bully Bed and supporting a true, family-run small business.

Joe and Hope